At Fritom, the customer is always the focus. All wishes and requirements surrounding the handling of goods are carefully recorded in an SOP (Standard Operating Procedure). In close cooperation with the client, clear agreements are made to ensure the quality and continuity of our services. Sustainability and circularity are fixed values within each SOP document.

Our Customer Service department serves as the first point of contact for questions, comments or acute challenges. This applies to both external communication with our customers and internal coordination within our organization. Fast and adequate action is always the starting point here. In addition, the Customer Service desk actively monitors KPIs (Key Performance Indicators), such as lead times, stock accuracy and order picking accuracy.

Thus, we ensure that processes are continuously monitored and optimized, fully tailored to your needs.